The Afro-Asian Advisory Service provides specialist immigration information, advice and representation services primarily to the community of Southwark. We are also available to those who live outside the borough and can thus provide a support service to any advisers working in other parts of the UK.
We carry out the following services:
- provide advice and assistance with the completion of application forms relating to immigration, asylum and nationality matters
- prepare written representations on behalf of clients to be forwarded to the Home Office and we deal with the official correspondence arising from clients’ applications
- represent clients at their Appeals and J R
- provide support to other agencies, advice workers and Members of Parliament, through second-tier telephone advice and taking referrals
- provide training courses on immigration and nationality law to advice workers
The organisation has both the specialist knowledge and many years of experience dealing with British Nationality Right of Abode matters. We tackle complex cases in these areas of law. The organisation also has facilities available to provide specialist training to second-tier agencies where the advice workers do not have detailed knowledge on immigration, asylum and nationality laws.
Service Delivery Methods
The Afro-Asian Advisory Service uses the following methods of service delivery to ensure access to all clients, particularly those from socially excluded groups:
- Drop-in sessions (only on emergency cases)
- Appointment sessions
- Telephone Advice Line
- Referrals from other agencies
- Home visits (where appropriate)
- Letter writing/form filling on behalf of clients
- Provision of 'self help' information leaflets
- Dealing and responding to postal/e-mail enquiries
The organisation strives to maintain the highest standard of service. It maintains the Specialist Quality Mark, is regularly audited by the Legal Services Commission and has its success rate monitored on a monthly basis. The service is also monitored by the Law Society. The organisation holds the following qualifications
- Immigration and Asylum Accreditation Service - at Level 2
- Supervisory Level OISC exemption Level 3
As part of supervision are set by the LSC. The same standards will be provided for the project and consequently LSC accredited supervisors will ensure that high standard of advice and representations are maintained throughout.
The AAAS has established links with other relevant organisations – Southwark Law Centre, Cambridge House Law Centre, Southwark CAB, Blackfriars Advice Centre, Southwark Refugee Project, Social Services, Health Visitors etc. It is common practice for local advice agencies to refer cases to AAAS and discuss matters of law relating to immigration and nationality using the organisation’s telephone advice service. Constituents who consult MPs in Southwark on immigration matters are referred to the AAAS to deal with the cases. There is also an understanding with the local MP, Harriet Harman, and Cambridge House Law Centre that AAAS will deal with the immigration aspects of their cases.
The AAAS is also a member of the Southwark Legal Advice Network (SLAN). The SLAN website contains extensive information (in English and 18 community languages) about generalist and specialist advice services in Southwark, as well as links to online self-help resources.